Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, contact us at support@tronogolf.com. If your return is approved, we’ll send you instructions on how and where to send your package. The customer is responsible for the cost of shipping product back for a return. Please note that returns cannot be initiated while the order is being delivered to you by our carrier. Once you have received return instructions, you will have 30 days to complete the return, meaning return items are delivered back to our fulfillment address. 

Returns received without prior acceptance or after the 30 day delivery window will not be accepted. You can always contact us with any return questions at support@tronogolf.com. 

Please note that sales of all On Sale Items are final and are not eligible for return.

Damages and Issues 

Please inspect your order upon receipt and contact us immediately at support@tronogolf.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate an exchange, contact us at support@tronogolf.com. Please include your order number in your email so that we can refer to the correct order information. Once your exchange request is accepted, we’ll send you instructions on how and where to send your package. The customer is responsible for the cost of shipping product back for an exchange. Once the exchanged items have been received by our team, we will ship your new items and provide updates to you via email.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded through your original payment method for the amount of the returned items (minus a 10% restocking fee) within 10 business days. Please note that it can take some time for your bank or credit card company to process and post your refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@tronogolf.com.

Be advised that if your order qualified for a free item and will become disqualified following your return (example: you made an order of three belts during a "Buy Two Get One Free" promotion and are returning one or more belts), you must include the free item in your return. Otherwise, the value of the free item will be deducted from the refund amount upon issuance.