Shipping Policy
Shipping Fees & Tracking Number
Orders are typically fulfilled by our team within 48 hours and are then shipped by one of our carrier partners through a shipping service selected by the customer. For orders of less than $75, customers will be charged a nonrefundable shipping fee calculated at checkout. For orders of $75 or more, customers will have the option to select Free Shipping at checkout.
A tracking number from our carrier partner will be included with all orders and provided to customers via email once items are fulfilled. Please note that it is the customer's responsibility to provide us with a correct shipping address prior to submitting the order. Replacements and / or refunds will not be provided on items delivered to an incorrect shipping address provided to us by the customer.
In the event that you submitted an order with incorrect shipping information, please contact us immediately at support@tronogolf.com and we will attempt to correct your order information prior to fulfillment. If the order has already been fulfilled, we will attempt to contact our carrier partner to provide corrected delivery instructions.
Package Intercept / Redirect Services
If our carrier partner is unable to correct delivery instructions after fulfillment, the customer may request package intercept / redirect services* with our carrier partner at the fee charged to us by the carrier, plus a $10 convenience fee.
Carrier Partner File A Claim Services
In the event that your tracking states that your order has been delivered, but you have not received your items, you will need to file a claim through the carrier partner associated with your tracking number:
*package intercept / redirect services are subject to availability by our carrier partners
**customers will need to create an online account in order to file their claim and will need to upload information such as Proof of Receipt, Tracking Information, etc.